Password Reset

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Strong Authentication for Password Resets

Password resets are the leading source of Help Desk requests at many organizations, generally constituting 25% - 40% of Help Desk incidents. Gartner Research estimates organizations can save between $51 to $147 per call by providing a self-service password reset solution.

Confident ImageShield™ helps organizations securely automate the online password reset process, to better protect user account information and reduce Help Desk calls. 

Many websites with automated password reset processes do not secure the process.

Often, the websites do not ask for any form of authentication from the user – they simply send a password reset link to the email address registered with the account. Hackers can easily compromise a person’s email account and then reset the passwords for that person’s other online accounts, without ever being asked for authentication.

Confident ImageShield can be used for authentication during the online password reset process. Because people are able to remember categories and recognize images better than passwords, users are able to authenticate using Confident ImageShield even after they have forgotten their text password.

Using Confident ImageShield, businesses can reduce support costs by providing self-service password resets on the website, while also ensuring that the process is secure using strong, image-based authentication.

Get the SDK

Customize and integrate our image-based authentication technology into your web and mobile applications or other security offerings. Quickly evaluate and integrate our authentication technology into your solution using our APIs, sample code and documentation by contacting us or starting a Free Trial.