Password Reset

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Strong Authentication for Password Reset Software

Password resets are the leading source of Help Desk requests at many organizations. Forrester Research estimates that password problems and resets generally constitute between 25% - 40% of Help Desk incidents, and Gartner estimates organizations can save anywhere from $51 to $147 per call by providing a self-service password reset solution.

Confident ImageShield™ helps organizations securely automate the online password reset process, to better protect user account information and reduce Help Desk calls. 

Many websites with automated password reset processes do not secure the process. Often, the websites do not ask for any form of authentication from the user – they simply send a password reset link to the email address registered with the account. Hackers can easily compromise a person’s free, web-based email account and then reset the passwords for that person’s other online accounts, without ever being asked for authentication.

Confident ImageShield can be used for authentication during the online password reset process. Because people are able to remember categories and recognize images better than passwords, users are able to authenticate using Confident ImageShield even after they have forgotten their text password.

Using Confident ImageShield, businesses can reduce support costs by providing self-service password resets on the website, while also ensuring that the process is secure using strong, image-based authentication.

To learn more about how image-based authentication from Confident Technologies can provide strong authentication for online password resets, contact us or start a free trial today.